Delivery & Returns

Items/sizes listed as “available to backorder” have an estimated dispatch and delivery time of 7-14 working days.

*Please note due to our shutdown 18th-22nd November, orders placed from Friday 15th November 4.30pm onwards will be dispatched w/c 25th November.*

Delivery Locations

We deliver to the UK, including the Scottish Highlands, Scottish Islands, Isle of Wight and Northern Ireland. We also deliver to the Channel Isles (Guernsey and Jersey), Isle of Man and the Republic of Ireland. Please see delivery options and prices below.

Delivery Times – GB, Isle of Man & Channel Isles

Royal Mail

For orders under 2kg, customers can choose to have their order dispatched via;

• Royal Mail Tracked 2nd Class – £2.80–£3.60 (up to 3 days delivery*)
• Royal Mail Tracked 1st Class – £3.50–£4.30 (1-2 days delivery*)

A signature is not required. Depending on the order and how it is packaged, it may not fit through your letterbox. If you require a fully tracked and signed service or the order is urgent, please choose the DPD option.

*Please add a couple of working days to this estimate if you are based in the Highlands or any Isles.

DPD

DPD Tracked and Signed is offered for all orders no matter the weight and is priced below;

• GB Mainland Orders Under £100.00 – £7.99 – Delivery aim next working day
• GB Mainland Orders Over £100.00 – FREE – Delivery aim next working day
• Scottish Highlands and Isle of Wight – £18.00 – Delivery aim 2 working days
• Scottish Islands, Isle of Man and Channel Isles – £25.50 – Delivery aim 2 working days

Working days – Monday to Friday. If you require a timed delivery (pre 12) or a Saturday delivery, please contact us direct to request this. This is only available for addresses in mainland GB.

A 1 hour delivery window will be given by DPD on the day of delivery, either by text or email (or both if both details have been provided at order stage). At this point, if the delivery window is not suitable, you can request directly with DPD via the tracking an alternative delivery day, that the order be delivered to your nearest pickup shop, left with a neighbour or left in a safe place.

Please note that if delivery is attempted unsuccessfully and no other instructions have been provided as above, DPD will usually automatically deliver your order to your nearest DPD pick up shop, as part of their “green delivery” policy. You then have six days to collect the item.

If an order is returned to us by DPD due to repeated failed delivery/collection, then their returns fee will be passed onto you and another delivery charge will be due to re-deliver the item.

Collection

We also offer a collection option for all orders at checkout. Collection is from Unit 2 Springfield Farm, GL7 7DT. We will email you when your order is ready to collect.

Delivery Times – Northern Ireland

• Royal Mail Tracked 2nd Class (up to 2kg) – £2.80–£3.60 – Delivery aim 3-4 working days
• Royal Mail Tracked 1st Class (up to 2kg) – £3.50–£4.30 – Delivery aim 2-3 working days
• DPD/Parcelforce Tracked and Signed – £25.50-£50.00 (weight dependent) – Delivery aim 2 working days

Delivery Times – Republic of Ireland

Currently we are only shipping internationally to the Republic of Ireland.

• Royal Mail Tracked and Signed (up to 2kg) – £16.99 – Delivery aim 3-4 working days
• DPD Tracked and Signed – £21.00-£42.00 (weight dependent) – Delivery aim 2 working days

Please note that all import/customs duty and taxes, if applicable, are to be paid by the receiver. These cannot be pre-determined by ourselves when we dispatch your item, as they are dependent on charges applied when the item is passed through customs. We cannot be held responsible for any delays due to customs.

Returns

We accept returns within 30 days of receipt, providing the order has not been used, damaged or opened, if supplied in branded packaging.

Please email us directly if you wish to return your order. We will not accept returns that have not been notified to us via email first.

Please allow 7 days for your refund to be processed once the order has been returned back to us. We will confirm by email when this has been done.